Get in Touch

Have questions about our AI property defect detection service? Need technical support or want to learn more? We're here to help you get the most out of HomeCheckai.

📧 24/7 Support Available

Send us a Message

💬 Customer Support

Our support team is available to help you with any questions about our AI property defect detection service, technical issues, or account management.
support@homecheckai.co.uk

⏱️ Response Time

We typically respond to all inquiries within 24 hours during business days. For urgent technical issues, please include "URGENT" in your subject line.

Frequently Asked Questions

How accurate is the AI defect detection?
Our AI system has been trained on thousands of property images and achieves over 90% accuracy in detecting common structural issues, damp problems, and maintenance concerns. However, we always recommend professional verification for critical decisions.
What types of properties can you analyze?
Our AI can analyze residential properties including houses, apartments, and commercial buildings. We support various architectural styles and can detect issues in both interior and exterior photos.
How long does it take to get results?
Analysis typically takes 30-60 seconds per image. You'll receive a detailed report with identified issues, severity levels, and recommended actions immediately after processing.
Is my data secure and private?
Yes, we take data security seriously. All images are encrypted, processed securely, and automatically deleted after analysis. We never share your data with third parties and comply with GDPR regulations.
Can I use this for professional surveying?
While our AI provides valuable insights, it should be used as a complementary tool to professional surveying. We recommend consulting qualified surveyors for official reports and legal documentation.