Privacy Policy

1. Introduction

HomeCheckAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property analysis service at homecheckai.co.uk.

2. Information We Collect

Personal Information

When you use our service, we collect:

• Name and email address
• Payment information (processed securely by Stripe)
• Property images you upload
• Property issue descriptions
• IP address and browser information

Usage Data

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.

3. How We Use Your Information

We use your information to:

• Provide AI-powered property analysis services
• Generate and deliver your property insight reports
• Process payments securely
• Send service-related emails (confirmations, reports)
• Improve our services and AI analysis
• Comply with legal obligations
• Prevent fraud and ensure security

4. Data Sharing and Third Parties

We share your information with trusted third-party service providers:

• Stripe: Payment processing (PCI-DSS compliant)
• OpenAI: AI analysis of property images
• Resend: Email delivery service
• Vercel: Website hosting and infrastructure

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Property images and analysis data are stored temporarily during order processing and may be retained for quality improvement purposes. You can request deletion of your data at any time by contacting us.

6. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restrict processing: Request limitation of how we use your data
• Data portability: Request transfer of your data
• Object: Object to processing of your personal data
• Withdraw consent: Withdraw consent for data processing

To exercise any of these rights, contact us at info@homecheckai.co.uk

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Cookies

We use essential cookies to operate our website and process payments. We do not use tracking or advertising cookies. By using our service, you consent to our use of essential cookies.

9. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: